Managed
services


After months of research and planning, you’re finally up and running with NetSuite, but what you might not have thought about is what happens post-implementation. Maintaining your ERP system is essential, but it should not be detrimental to your core focus. Ongoing support requests can be challenging to address without a resource who understands your unique instance, daily administrative tasks can be time-consuming, and a lack of in-house technical knowledge can mean slow adoption.

Managed Services eliminates the burden of running NetSuite


Innovate, Integrate, Thrive_

Our comprehensive Managed Services solution is designed to make your life easier and give you the peace of mind that you’re getting the most out of the system. We take a proactive approach to manage, maintain, and enhance your system to ensure it is always optimized and leveraging its full capabilities.

We understand every business and setup of NetSuite is different. Our team of accredited consultants prioritize your specific needs, goals, and challenges. From real-time performance analytics to global support, we provide guidance on system upgrades, security, and performance enhancements along with access to remote support for assistance with questions or technical issues.

Managed services

Functional NetSuite Support

Advice on optimizing your NetSuite account, best practices and end-user support and training.

NetSuite Administration Support

General support such as data cleansing and maintenance, upgrades, and testing.

NetSuite Development Support

Ensure NetSuite is up to date with the latest features, build new reports, dashboards and enhance functionality.

Backlog Tracking

We’ll keep you informed about your system status and help you manage your backlog.

Hour allocation

Hour allocation

Duration

3 Month, 6 Month, 9 Month, 12 Month Options.

Troubleshooting issues / Bridge the gaps

Dedicated experts available to help you troubleshoot NetSuite issues.

Fixed Price

A fixed-cost service set at an agreed price.

Control and Governance

We’ll ensure your system stays compliant with the latest regulations.

Security

Enhance data security with our monitoring tools and health assessments.

Initiative Road mapping & Documentation

We’ll help define a NetSuite-aligned ERP strategy to meet your goals.

Training

Expert-led NetSuite training for your team in group or 1-on-1 sessions.

Support / Service levels

24 Hour SLA Response Time.

Reviews and check ins

Weekly check-ins and status reports, plus quarterly alignment reviews (2 hrs/quarter).

Project Team

Access to reliable and consistent Managed Services Project Team

Benefits of working with vursor post-implementation

Access to netsuite experts

We understand that it’s challenging to manage the complexities of a cloud-based ERP system. As an award-winning NetSuite Alliance Partner, Vursor leverages our wealth of experience to guide, advise, and provide recommendations to you to ensure you don’t run into operational issues or miss out on essential features.

Minimise risk

As with any software, they are susceptible to risks, such as data breaches, downtimes, and compliance issues. By choosing Vursor’s Managed Services, you will have the peace of mind that our reliable team of experts will monitor your system, reduce potential threats, and guarantee seamless operations.

Free up internal resource

Our Managed Service solutions offer a unified approach to IT management that takes care of everything from software updates and security protocols to everyday administration, and training. This frees up internal resources and enables your team to focus on core business tasks and concentrate on strategic initiatives that drive growth.

A cost-efficient solution

When considering the costs associated with downtime, data breaches, and inefficient operations, Vursor’s managed services is an alternative more cost-effective, and sustainable solution to maintain operational efficiency.

Flexible options

We understand no two businesses are the same so we tailor our solution to your needs. Our solution allows flexible contracts whilst maintain the same core project team.

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